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Customer Support - AROBS Transilvania Software
Tip job Norma intreaga
Locatie Cluj Napoca (Romania)
Nivel cariera Entry-level (sub 3 ani)
Domenii de activitate Comert, IT Software
Data expirare 19-09-2018
Tip job Norma intreaga
Salariu oferit nespecificat
Descriere Job Responsibilities

The Customer Service team focuses on first and 2nd level support including database scripts (SQL). The team is in contact with clients as well as with development and R&D team.
This role entails delivering exceptional customer service to clients, and the candidate will be responsible for ensuring that consistent support is provided quickly and efficiently.
Is able to provide exceptional customer service and issue resolution to all the clients regarding software and hardware products.
Is responsible for monitoring Customer Service queue throughout the working day and taking action on all customer tickets.
Is reporting and discussing production errors with Research and Development Team.
Ensures that client requests are met in an agreed timeframe to allow a better customer adoption.
Is liaising with other team members and Head of Customer Service and Projects for all set up and/or functional changes and integration requirements.
Responds quickly and positively to the needs, requests and demands of the customers and colleagues.
Treats current and potential customers as vital to the business and takes responsibility for meeting customer needs.
Communicates professionally with internal and external customers and other team members.

Company Overview

You're always searching how to be the best? Connect to your passions! Do things differently.
We seek creative, smart, and passionate people who stand out for their expertise and good communication skills. We admire your ambition to constantly challenge your own limits for achieving outstanding results.

At AROBS everyone find their place in a larger team, the individual passions fit among the concerns and interests of colleagues. AROBS stimulates openness to nature, encourages personal expression, promoting a healthy and balanced lifestyle.

We strongly feel that our solutions and devices should empower people and change the way they experience everyday life. You`ll have the chance to express yourself and make use of your amazing abilities by working on very interesting projects.

With 19 years of experience in software development, we address the IT needs of industries as diverse as travel, automotive, life sciences, IoT, with advanced and effective web, mobile, embedded, and cloud solutions.

Since our foundation in 1998, in Cluj-Napoca, Romania, we have been combining well trained specialists with well-tuned but flexible processes in order to consistently deliver top quality software solutions. AROBS Transilvania Software has over 600 employees, working in our local and international offices in: Cluj-Napoca, Targu Mures, Iasi, Suceava, Bucharest, Baia Mare, Chisinau, Budapest.
AROBS is Microsoft Gold Certified Partner, was present four years in a row in the Deloitte Central Europe Technology FAST 50, and has Java, Microsoft, and ISTQB certified professionals.

By joining us, you will take an interesting journey alongside supportive, open, and warm friends. We will all share joys, challenges and achievements. Together we will create the future.
Cerinte Qualifications

University degree/diploma in Information Technology would be a plus;
Attending a Technical Master would be a plus;
Microsoft SQL Server knowledge;
Analytical and problem-solving skills
Planning and organizational skills
Proactive, “can do” attitude
Excellent communication skills, both written and verbal;
Fluent written and spoken English is required, Hungarian would be a great plus!
Must be flexible and dependable, willing to work as part of a team and take on additional responsibilities from colleagues when necessary.
Oferta Competitive compensation;
Healthcare services at a private medical center;
Sport benefits;
Flexible working hours;
A well defined career path;
A professional, friendly, highly team oriented environment;
Training and team building activities;
Community involvement activities.
Descriere Companie AROBS Transilvania Software va ofera o gama completa de servicii, care se incadreaza in urmatoarele categorii:

servicii de dezvoltare software pentru piata romaneasca
consultanta de specialitate
externalizare pentru piata interna
software outsourcing - offshore software development
distributie de dispozitive PDA cu GPS pentru navigare auto

distributie de PDA-uri si telefoane mobile inteligente (smartphones)
Locuri de munca asemanatoare
Locuri de munca Cluj Napoca
Locuri de munca Comert
Locuri de munca IT Software
Locuri de munca Entry-level (sub 3 ani)
Locuri de munca Norma intreaga

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