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HR SSC Team Leader (m/f) - LEONI
 
Tip job Norma intreaga
Locatie Cluj Napoca (Romania)
Nivel cariera Middle-level (peste 3 ani)
Domenii de activitate Management/Consultanta
Data expirare 22-02-2018
Tip job Norma intreaga
Salariu oferit nespecificat
 
Descriere Job RO-CJ-Cluj-Napoca - CLU00000K

Your Challenge

Management and functional leadership of the HR Generalist teams including development of employees;
Ensure adherence to standard processes, KPI‘s and quality assurance;
Service Level Agreement tracking and reporting; 1st escalation level for adherence to SLA's;
Coordinate communication with the customer country / plants (1st point of contact on operational level);
Responsible for alignment to code of conduct and behavioral norms along company's standards;
Responsible for processes work instructions and operational documentation within your unit;
Responsible for compliance of delivery, data protection and revision safety within your unit;
Participation and lead of internal or cross-unit projects including service transition, scope extensions and systems testing activities;
Involvement in preparation and support of operational audits;
Involvement in calculations of sizing of your organization for SLA based processes;
Alignment of process modifications with process owner;
Continuous improvement of the service line.
 
Cerinte Your Qualification
University (BS or Master) degree;
Relevant experience in an equivalent leadership position. Proven track record of managing service delivery units in a professional environment;
Minimum 2/3 years in SSC / BPO / Call center environment (preferable in HR services area) or minimum 2/3 years in HR function;
Ability to plan, prioritize and organize work and resources to ensure that the service delivery levels are achieved;
Ability to design and implement processes and procedures necessary to achieve the operational goals;
Ability to lead, motivate and further develop teams and employees;
Very good English language skills;
Responsibility and ability for timely and targeted decision making;
Ability to create a collegial atmosphere through effective and clear communication;
Team worker, fair, open and effective collaboration style with others to achieve common goals;
Service orientation, awareness and compliance with quality standards;
Process mapping and documentation skills – preferred;
Certification or experience with continuous improvement methodologies - preferred.
 
Observatii LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.
 
Descriere Companie Fondată în 1917, LEONI este acum lider global în furnizarea de sisteme de cablare și tehnologie de cablu. Mai mult de 76,000 de angajati, cu înaltă calificare, lucrează împreună în 32 de țări pentru a menține și extinde poziția noastră de lider global pe piață. Pentru a face acest lucru, ne concentrăm pe următoarele piețe principale aflate în dezvoltare: autovehicule și vehicule comerciale, industria și sectorul de sănătate, comunicații și infrastructură, aparate de uz casnic și electrice, cabluri și fire. Prin întregul proces de îmbunătătire continuă, LEONI îsi sprijină clienții în mod proactiv, atât la nivel global, cât si la nivel național. Tot ceea ce întreprindem pornește de la întelegerea cerințelor clienților nostri, iar soluțiile propuse sunt întotdeauna customizate, îndeplinind în mod precis solicitările clienților.
 
Sursa: https://leoni.taleo.net
Locuri de munca asemanatoare
Locuri de munca Cluj Napoca
Locuri de munca Management/Consultanta
Locuri de munca Middle-level (peste 3 ani)
Locuri de munca Norma intreaga


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