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RMA Administrator - IXIA Romania
 
Tip job Norma intreaga
Locatie BUCURESTI (Romania)
Nivel cariera Middle-level (peste 3 ani)
Domenii de activitate IT Software, IT Hardware
Data expirare 22-02-2017
Tip job Norma intreaga
Salariu oferit nespecificat
 
Descriere Job Position ID #: P022714

The RMA Administrator will join our expanding After Market Services (AMS) team. This person will work with other RMA Administration specialists to support a growing global customer base and will closely coordinate with Customer Service, Technical Support and Sales teams across all Ixia business divisions. The right candidate will be customer focused, with excellent communication skills, be detail oriented, experienced with Oracle or similar CRM/ERP systems. Should be familiar with Microsoft Office tools and will be able to build excellent relationships with all key stakeholders.

Responsibilities

Process RMA order requests in Oracle.
All customer RMA related instructions, status requests and follow-up correspondence
Coordinate with technicians on order shipment and repair schedules
Work with shipping department as required to expedite order shipments
Work with Receiving to resolve receipt issues pertaining to RMA orders
Miscellaneous research requests for locating problem history, verification of ownership etc.
Verification of inventory availability for order fulfillment
Closure of RMAs and service requests
Creation of Export Documentation for RMA shipments as necessary
Interface with all stakeholders in Operations management team.
Other assignments as identified by management as needed.
 
Cerinte 4+ years of experience in RMA Administration, Customer Service or Order Entry
Proficient in MS Office and Outlook
Ability to communicate clearly and effectively (written and oral)
Responsive and empathetic to customer needs and requirements
Ability to handle long periods of computer usage
Self-motivated and able to work proactively in a fast-paced environment
Must be highly organized, with strong planning, time management and decision-making abilities
Manages projects efficiently and independently; requires minimal supervision.
Team dynamics - work effectively with team members in support of department goals
Oracle knowledge a plus
 
Descriere Companie Ixia is a leading provider of multiport traffic generation, performance analysis, and conformance validation systems. These systems are used to accurately and reliably assess the data communications equipment that make up the high-speed, sophisticated networks of today.

Our analysis systems are used in the design, manufacture, and quality assurance stages of network equipment development.

Our Real World Trafficâ„¢ Suite addresses the growing need to test Enterprise networks prior to deployment under real load conditions with actual business application traffic.

Our network operations applications address the carriers needs for a higher level of control over the network itself.

Ixia markets it products worldwide through a network of sales representatives and distributors and is headquartered in Calabasas, California. Ixia has sales offices in Santa Clara, California; Dallas, Texas; Raleigh, North Carolina; Ottawa, Canada; Oxfordshire, England; Tokyo, Japan; and Shanghai, China.
 
Sursa: http://www.ixiacom.com
Locuri de munca asemanatoare
Locuri de munca BUCURESTI
Locuri de munca IT Software
Locuri de munca IT Hardware
Locuri de munca Middle-level (peste 3 ani)
Locuri de munca Norma intreaga


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