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Technical Support Specialist - BRAINSPOTTING
Tip job Norma intreaga
Locatie BUCURESTI (Romania)
Nivel cariera Middle-level (peste 3 ani)
Domenii de activitate IT Software, IT Hardware
Data expirare 19-07-2018
Tip job Norma intreaga
Salariu oferit nespecificat
Descriere Job One of our clients is a one of the leading American multinational companies that produces a variety of commercial and consumer products, engineering services and aerospace systems for a wide variety of customers, from private consumers to major corporations and governments.

For their expanding team in Bucharest, we are currently looking for 2 highly motivated Technical Support Specialists (level 1), with advanced language skills of Spanish or Italian (besides English), for their E&ES Partner Channel C&PS. The individuals will be working as part of the Technical Support team and will be responsible for resolution of technical issues for their UK & International customers.

The project looks over 3 main Building Energy Management Systems and Solutions:

Key Responsibilities:

• Responsible for first touch point for technical issues/request, ensuring accurate logging of issue details and assigning case priority in accordance with agreed service levels
• Identify opportunities to provide initial ‘1st level’ technical support through use of FAQ’s / Knowledge base or existing technical published product documentation, or developed technical knowledge
• Escalate technical cases to appropriate Brand technical centre, ensuring correct routing per location, priority and customer case type
• Seek regular improvement opportunities for upskilling technical knowledge through feedback from Brand Technical Support on case resolutions
• Proactively propose additional customer self-help documents by identifying repeat issues and common fixes, or identify where improvements can be made in existing documentation

Key Result areas:

• Timely resolution or escalation of product issues for customers
• Technical Support seen as best in class
• Champion of product quality
• Accuracy of progress on customer issues
Cerinte Technical Skills & Knowledge required

• Electrical, electronic or software qualification (Bachelor degree, preferably in engineering discipline)
• Strong customer service skills – ability to quickly gain customer trust and confidence
• Computer literate, awareness of Microsoft products, CRM experience, knowledge of system platform incorporating technology
• Experience of Environmental controls/HVAC preferred
• Interest in technological developments
• Strong problem solving skills – ability to quickly and correctly assess the impact, complexity and urgency of issues reported by customers
• Awareness of networking devices and protocols (e.g., Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS
• Excellent / fluent in English and Italian or Spanish, both verbal and written

Behavioral Competencies Required

• Growth and customer focus
• Gets results, Proactive and resourceful
• Able to drive activities, necessary to bring tasks to a conclusion
• Ability to multitask, prioritize and work independently as well as in a team environment
• Good communication skills, telephone and email
• Strong listening skills and ability interpret and articulate customer issues accurately
• Ability to present information clearly and concisely in verbal and written forms
• Able to build relationships with internal and external customers
Oferta • Competitive salary and an attractive benefits package;
• Extensive Training programs;
• Career growth opportunities;
• Experienced leaders to support your professional development;
• Dynamic and international work environment.
Descriere Companie Noi, BRAINSPOTTING, suntem cea mai mare firma de recrutare specializata pe domeniul IT&C din Romania. Lucram atat cu companii de talie mondiala din domeniul IT si cat si cu firme din alte domenii care au departamente complexe de IT (telecom, tehnologie, banking, asigurari, pharma, FMCG, consultanta, distributie).

Cautam, atragem, selectam si prezentam clientilor nostri cei mai potriviti manageri si specialisti din domeniul IT&C, in vederea crearii sau completarii echipelor acestora (din Romania). Oferim cea mai variata paleta de job-uri din domeniul IT, indiferent de specializare.

In cei 7 ani de activitate pe piata romaneasca, BRAINSPOTTING a plasat peste 1700 de profesionisti IT&C (atat specialisti cu profil pur tehnic – software / hardware / tehnologie / comunicatii / securitate, cat si persoane cu profil commercial – vanzari / marketing / product management / business development - in acest domeniu).
Locuri de munca asemanatoare
Locuri de munca BUCURESTI
Locuri de munca IT Software
Locuri de munca IT Hardware
Locuri de munca Middle-level (peste 3 ani)
Locuri de munca Norma intreaga

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